Success Stories

By utilizing Partner Software, San Bernard Electric Cooperative, Inc. in Texas has been able to track work more efficiently while providing accountability to individuals and departments. The cooperative was originally using a viewer solution that had limited functionality along with a tremendous amount of paper shuffling around the coop which caused information to get lost. To fix this, the cooperative initially purchased the Partner Field Design (staking) package with the Partner Map Viewer to replace their existing solution. San Bernard later purchased the Distribution Inspection and Right of Way applications.


With the Partner Map Viewer along with Distribution Inspection, San Bernard is able to assign work to personnel and/or departments for work to be done. Anyone logged into Partner Web has the ability to check the status of any job on the docket. According to Shawn Bard, “after using Partner for a few years, San Bernard began to realize the capabilities of the software along with the Distribution Inspection application to give us the ability to smoothly push work from the office to the field and vice-versa…. I feel that Partner’s solution met our expectations and then some. It’s become a vital role in our everyday tasks that need to be completed. It also gives us a status report of where we need to focus more of our attention…I would absolutely recommend (as I currently do) Partner to all of my colleagues. We have several other coops visit San Bernard annually to see our processes and they are all very impressed to see how far we’ve stretched all of our existing systems.”


Shawn Bard, IT Manager| San Bernard Electric Cooperative, Inc. [TX]

Tri-State EMC of Blue Ridge, Georgia returned to Partner for their software solutions “hat in hand” after testing the waters of similar companies. According to David, “Partner has certainly exceeded [Tri-State EMC’s] expectations… [Tri-State EMC] looks at Partner as a partner; if Partner does well, we do well. Once you’re with Partner, you’re always a Partner!”


The cooperative wanted an easy-to-use but efficient viewer and staker, which is where Partner excelled by providing Tri-State EMC with Field Design, Partner Mobile, Distribution Inspection, and Right of Way (ROW) Vegetation Management. Partner’s friendly and highly responsive staff made it easy for Tri-State EMC to achieve their software solution goals.


The biggest problem that Tri-State EMC had with other competitors was the overall difficulty in use and overly complicated staking and viewer capabilities. By switching over to Partner, the cooperative was able to smoothly go right back to doing inspections while meeting U.S. and State requirements, along with completing day-to-day functions efficiently. Another challenge Tri-State EMC faced was providing insurance companies with their yearly inspection data. David mentioned that Partner automatically resolved this issue by providing documentation of work completed and work in progress quickly to then appease the insurance company.


Tri-State EMC is also very pleased with Partner Software for numerous reasons that go beyond Partner’s effective products alone. Partner was able to respond quickly to their inquiries with on site visits. Partner correctly implemented one product at a time in a timely manner within a few weeks. Partner also makes it a priority to be responsive to Tri-State EMC, saving them time and money.


David Lewis, Manager of Information and Technology | Tri-State EMC [GA]

Dereck Buford, Assistant Manager of Engineering at Black River Electric Cooperative, would “absolutely” recommend Partner to other organizations. In his words, “It’s a wonderful friendship we’ve developed with Partner.” Black River Electric Cooperative in Missouri was utilizing paper to map and stake its system before it implemented Partner’s Field Design and iOS map viewing solutions. According to Dereck, the transition from paper, while it wasn’t seamless, was effective. This was because Partner’s service, and in particular its training, was very effective.


Dereck Buford, Assistant Manager of Engineering | Black River Electric Cooperative [MO]

According to Travis Page, Division Manager of Distribution Services at Okefenoke REMC, his cooperative chose Partner products for their solutions because of “Partner’s solid software and compatibility with other companies such as Milsoft and SEDC.”


After hearing Partner’s “go-to software company” reputation within the industry, one of our newest cooperatives, Okefenoke Rural Electric Membership Corporation (OREMC), joined the Partner Software family. By purchasing the Map Viewer, Right of Way, Distribution Inspection, Field Design, and Mobile Outage, OREMC was able to streamline the staking process and gain overall efficiencies. The cooperative needed a way to electronically transfer jobs from one district office to another and also come up with a way to electronically document inspection data for insurance and safety records. Partner Software products provided the solutions needed in order to achieve success.


As Okefenoke Rural Electric Membership Corporation is still in the early stages of getting the software up and going, they appreciate the “folks” support here at Partner Software. Travis Page commented, “I have had the pleasure to work with Sales, Configuration, Set-up & Install, and now even Support… they are great folks. When you are working with any of the folks at Partner you feel like you have their undivided attention and focus at that time. You are not just a number!” While just having the Partner products for a short period of time, OREMC has found that the software has addressed negative issues from previous solutions.


Travis Page, Division Manager of Distribution Services | Okefenoke Rural Electric Membership Corporation [GA]


Our customers have wonderful things to say about Partner products and services. Here are just a few of them:
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Success Stories

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